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1. General Overview

  • These Terms and Conditions govern participation in events organized under the Melange Trade Fair (MTF Events), including Hosted Buyers, Exhibitors, Partners, and Sponsors.

  • By registering and making payment, participants agree to comply with all terms listed below.

2. Registration & Participation

  • Participation is confirmed only after completing the registration process and making full payment.

  • MTF Events reserves the right to approve or reject any application without assigning reasons.

  • All participants are required to provide accurate and truthful information during registration.

3. Payment Terms

  • Payments must be made through our authorized payment gateway, Razorpay.

  • All participation fees must be paid in full before the registration deadline.

  • Incomplete or pending payments will result in cancellation of registration without notice.

  • MTF Events is not liable for any payment failure caused due to technical issues with the payment provider.

4. Refund & Cancellation Policy

We understand that plans may change, and refunds will be offered under the following conditions:

✅ Refund Eligibility

  • Full Refund: If cancellation is requested within 7 days of payment and at least 15 days before the event, a 100% refund will be issued.

  • Partial Refund: If cancellation is made less than 15 days before the event, a 50% refund may be granted based on review and approval by MTF Events.

  • No Refund: No refunds will be issued for cancellation requests made within 7 days of the event start date.

📧 Refund Process

  • All refund requests must be emailed to mtf@mtf.events with subject “Refund Request – MTF Events”.

  • Refunds, once approved, will be processed within 7–10 business days via the original payment method.

  • Transaction charges, if any, may be deducted from the refund amount.

5. Invoice & Confirmation

  • After successful payment via Razorpay, a confirmation email and invoice will be sent to the registered email address.

  • This email serves as official proof of payment and should be retained for future reference.

6. Use of Razorpay

  • All payments are processed through Razorpay, a secure third-party payment platform.

  • MTF Events does not store or access any credit/debit card or bank details.

  • Any issues related to payment processing (e.g., failed payments, duplicate charges) must be directed to Razorpay Support: https://razorpay.com/support

7. Limitation of Liability

  • MTF Events acts solely as the event organizer and itinerary planner. Services such as travel, accommodation, or logistics are provided by third-party service providers.

  • MTF Events shall not be held liable for losses, delays, cancellations, or disputes arising from third-party vendors or force majeure events (natural disasters, strikes, travel bans, etc.).

8. Code of Conduct

  • Participants are expected to maintain professionalism throughout the event.

  • MTF Events reserves the right to revoke access or participation for individuals or companies violating decorum, without refund.

9. Data Usage & Privacy

  • By registering, participants agree to receive communication via email, SMS, or WhatsApp related to MTF Events.

  • MTF Events will not share personal data with third parties without prior consent, except as required to fulfill event-related services.

10. Modifications

  • MTF Events reserves the right to modify these Terms & Conditions at any time. Changes will be updated on our website and communicated via email where applicable.

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